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Frequently Asked Questions

Everything you need to know about The Oasis Shower Chair.

From sizing and safety to delivery, you'll find the answers to our most commonly asked questions below.

What are the product dimensions?

The Oasis Chair has been designed to provide comfortable, supportive seating for a wide range of users.

Seat dimensions:

  • Adjustable seat height: 39–47 cm
  • Seat depth: 40 cm
  • Seat width: 44.5 cm

For complete product dimensions, weight, maximum user weight, materials and technical specifications, you can download the Product Specifications PDF below.


What is the maximum user weight?

The Oasis Shower Chair has been tested to AS 3973:2024 and is rated for a maximum user weight of 110 kg.

We’re currently preparing a second phase of Australian Standards testing to target a higher certified weight rating. Rather than making claims before they’re verified, we’ll only communicate an updated rating once it has been independently tested and certified.


Can I use my NDIS funding to purchase The Oasis Chair?

Yes. The Oasis Chair can be purchased using NDIS funding, depending on how your plan is managed.

NDIS Self-Managed: Simply purchase The Oasis Chair through our website as you would any online purchase. You’ll receive an NDIS-compliant tax invoice that you can submit for reimbursement.

NDIS Plan-Managed: Request an NDIS-compliant invoice through our website, and we’ll prepare it for your plan manager to review and arrange payment.

Coming Soon – NDIA Agency-Managed: We’re currently working towards our NDIS registration to allow the Oasis Chair to be purchased through NDIA Managed Plans. More information will be available shortly after launch.


Will The Oasis Chair fit in my shower?

The Oasis Chair is designed to fit comfortably in most standard residential showers.

Minimum recommended shower recess dimensions:

  • 90 × 90 cm for optimal use and ease of movement.
  • 75 × 75 cm is the minimum shower size the chair can fit within, although space may be more limited depending on your shower fittings and layout.

Every bathroom is different, so we recommend measuring your shower and comparing it with the chair’s dimensions before purchasing.

For detailed measurements and technical specifications, download the Product Specifications PDF below.


When will my Oasis chair arrive?

We currently expect our first shipment of The Oasis Chair to arrive in Australia in Late October 2026.

As this is our first production run, delivery timelines may change slightly while we complete final manufacturing, and international shipping to our Australian warehouse. If there are any updates, we’ll keep you informed every step of the way.

If you place a pre-order, we’ll send regular email updates so you know exactly how your order is progressing.


Will I receive updates before my chair ships?

Absolutely. We’ll keep you updated throughout the pre-order process, including important milestones such as production progress, when your shipment arrives in Australia, and when your Oasis Chair is on its way to you.

Our goal is to keep you informed every step of the way.


Can I change or cancel my pre-order?

Yes. If you need to make changes to your pre-order or wish to cancel it before your Oasis Chair has been dispatched, simply contact our team at hello@ennovadesign.com.au and we’ll be happy to help.

If your order has already been dispatched, our standard Returns & Refunds Policy will apply.


How long will delivery take?

Once our Pilot Production is landed in Australia, we will ship all Oasis chairs from Melbourne via Australia Post.

Metro & Capital Cities

  • Standard: 2–4 business days
  • Express: 1–2 business days

Regional Areas

  • Standard: 3–7 business days
  • Express: 2–4 business days

Remote Areas

  • Standard: 5–12 business days
  • Express: 3–6 business days

Please note delivery timeframes are estimates and may vary during peak periods or public holidays.


How long will delivery take?

Once our Pilot Production is landed in Australia, we will ship all Oasis chairs from Melbourne via Australia Post.

Metro & Capital Cities

  • Standard: 2–4 business days
  • Express: 1–2 business days

Regional Areas

  • Standard: 3–7 business days
  • Express: 2–4 business days

Remote Areas

  • Standard: 5–12 business days
  • Express: 3–6 business days

Please note delivery timeframes are estimates and may vary during peak periods or public holidays.


What warranty comes with the Oasis Chair?

Every Oasis Chair is designed with quality, safety and durability in mind.

The Oasis Chair is backed by a 1-Year Limited Warranty when purchased directly from Ennova for domestic use in Australia. If you experience an issue covered by the warranty, we’ll assess it and, where appropriate, repair, replace or refund your product.


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